Oracle Dyn Web Application Security FAQs
The following provides information for Oracle Dyn Web Application Security frequently asked questions.
Oracle Dyn Web Application Security 2018 Change Freeze FAQs
As part of Oracle Dyn's ongoing effort to improve the service and reliability of our products, we are implementing a change freeze for all upcoming releases during the holiday season. This freeze is scheduled to take effect beginning on November 1, 2018 and ending on January 8, 2019.
Customers will continue to be able to make changes to their services during the change freeze; however, all normally scheduled maintenances and product releases will be postponed during this time.
Should a situation arise during the change freeze that requires emergency maintenance, updates will be provided on our status page at http://dynstatus.com.
If you have any questions surrounding this notification, contact Oracle Dyn's Support team at firstname.lastname@example.org.
Oracle Dyn Web Application Security General FAQs
Yes, Oracle + Dyn's WAF service is PCI compliant and does not retain any purchase card information passing through the WAF. For more about PCI compliance, please see PCI FAQs.
Oracle + Dyn's Web Application Security suite does not currently support streaming style traffic through the WAF service. Results may vary and errors may occur.
If you are unsure whether a pattern in your traffic is malicious to your web application, it is best to set the rule to Alert and continue to observe the traffic until you are sure of its impact on your application. To learn more about rules, see WAF Rules.
|Support Level||Phone Support||Email Support||Weekend Support||Support Queuing||Response Time Service Level Agreement (SLA)|
|Platinum||24/7||24/7||Phone and Email||Platinum Escalated||30 minutes|
|Gold||24/7||24/5 (Sun. 8 p.m. to Fri. 8p.m. EST)||Phone only||Gold Escalated||1 business hour|
|Standard||24/5 (Sun. 8 p.m. to Fri. 8p.m. EST)||24/5 (Sun. 8 p.m. to Fri. 8p.m. EST)||Phone only at $200 per hour (1 hour minimum||Standard||4 business hours|